Fraxion dispatch

Ce guide d'utilisation est un survol des différentes fonctionnalités du système de répartition de Fraxion.

Start Fraxion Dispatch To start the software, click on the "Fractional Dispatch" icon, which is normally located on the desktop of the computer. If the icon does not appear on the desktop, you can find it in Windows Explorer: C:\Program Files (x86)\Repartition Fraxion.exe Right-click on the File Distribution Fraxion.exe and select "Pin to Taskbar. User Authentication You can select the color of the dispatch screen that you prefer. Generally, blue is less tiring for the eyes. Users can be created in the User management module. This is also where users can change their passwords. Passwords can be composed of letters, numbers and are case sensitive. There is no minimum or maximum number of characters to form a password. Translated with www.DeepL.com/Translator (free version) Main menu Le menu principal The main menu is the first screen when a user enters their code. This menu can vary from user to user and from company to company, depending on the business sector or the company's needs. In the screenshot on the right, all cases are shown. Buttons can be added or removed, depending on the access allowed to users. Voir la page Gestion utilisateurs. Répartition / Réception : screens for taking calls and dispatching calls. Tableau Accrochage : essential to see at a glance all the vehicles, the distribution of the vehicles in the zones and their rank. Dossier chauffeur : driver management module, details, permissions, restrictions. Gestion utilisateurs : module used to manage users, operators, dispatchers; it is also in this module that you can grant specific access to employees. Zonage de rue : module used to add a new street, modify the zones associated with addresses, etc. Zonage sur carte : module used to draw zones, adjust vertices, modify a set of zoning configurations, etc. Raccourci - Commerce : In this module, you can associate a business to an address for a more efficient call taking. Recherche complète : similar to the "F5" function in the Répartition - réception des appels. Information appel Explication Trace GPS : module used to track the route taken by a vehicle in the past. Trace GPS TA : As with the regular GPS track, this module is specific to Paratransit (PT). Configuration SIV : This is the place where you can configure the penalty system for vehicle operators. Postes spéciaux : This module allows you to create special positions. Céduleur : useful to create recurrent and punctual calls. Ouvrir Accès : This is a function that allows you to open an external page for adapted transport. Dossier Client Admin : allows you to manage clients, companies, contracts, etc. Conversion rue : This module allows a concordance between a misspelled address and the real address as it is registered in the database. Exportation TC : Exports data related to public transportation. Transport collectif : Routes established by the regional carrier but carried out by cab. Statistiques - Rapports : Reports in the form of data on the number of calls taken, calls distributed, cars, etc. Voir TA confirmation : Search for a confirmation number of a paratransit performed by a vehicle. Code postal TA : Search for an address for paratransit by zip code, which you can change the time and zoning. Mémo véhicule(s) : This allows you to write to all cars at once. Messages [0] : message between users, dispatchers, operators, administration. Déconnecter : Close the Fraxion software. Call Distribution Screen Fichier:Ecran Répartition des appels.jpg Cliquez sur l'image pour l'agrandir. Description of the elements 1. User The name of the user (operator or dispatcher) connected to the dispatch system. This is the identification code that determines the user name displayed. This user name will also be displayed on the drivers' tablet. 2. company By default, the name of the company will be displayed. If the company also dispatches for another company, a drop-down menu allows you to switch from one company to another. Clicking on the company name in the header will have the same effect of switching between companies. If the phone system of the main company allows it, the right company will be displayed on the screen when taking a call. 3. company name Displays the name of the dispatched company. In the case where a company dispatches several intermediaries, the name of the correct company will be displayed when the call is answered. 4. Date and time The current date and time of the server. 5. Header line (ST, HRE, #CIV., Street, Post, #V) ST: Red System is not able to dispatch the call automatically, Pink manual call, Green / Black System is looking for a vehicle. HRE: time that the operator to enter the call in the system and press enter or F6. #CIV: Civic number of an address. Commonly known as the door number. Street: name of the street, boulevard or highway. Post: the areas through which the call passes to be distributed to the cars. #V: number of the car that already has the call assigned when it is a callback or the call can be sent to a particular car manually. 5.1 Colored dots. The colored dots inside the call indicate the status of the call. Green: Automatically dispatched call Black: Call distributed on hold Pink: Manual call for dispatch Red: The system is not able to dispatch the call automatically Purple: Call taken by dispatch (Manual) Yellow: Call to be verified by dispatch Orange: in this specific situation, it means that the call is sent to a central server to find the nearest vehicle among all the partner companies. The watchword for this status is not to touch it, to cancel it you press 999 on the call. It starts out orange, stays orange all the time and will automatically dispatch itself. 6. Last dispatched calls all calls dispatched to cars in service that have accepted their calls. By clicking on the small arrow to the right of dispatched calls, you can select or uncheck different options such as just calls, paratransit, public transportation, message, private message, question message and completed call. There are different colors associated with distributed calls. Blue: call received, driver must accept or decline. Red: call accepted. Purple: call refused. Black: call received but tablet closed. Red-orange: accepted call forced with protection by the dispatch. This is used when a tablet loses its connection or when the tablet is rebooted. The dispatcher can put a protection on the call that will be sent to the tablet when it reopens. 7. Functions (F1 - F12) They have several functions, sometimes different depending on the call acceptance screen or the dispatch screen.  : In the call screen it is used to force a manual call that the address is not in the database. In the dispatch screen it is used to see where a particular car is and the and the status of its call. Is it in direction or call completed. Image F2 Liste Numéro Image F2 Détail Appel  : Call Pickup Screen: Used to view the list of recent phone numbers, approximately the last 10. Dispatch: Used to view the details of a call waiting in the dispatch screen.  : Call Screen: None. Dispatch: Usually used in the very busy periods of the morning, late afternoon and the one of 3 am. This activates the rush mode. Specifically it makes your calls change zones. Instead of having 3 zones or searching for a car there will be only one. Your cars will avoid driving several kilometers when there are several calls waiting. Depending on the company and the number of cars present, this can be activated with three, four, five or more calls on hold. Image F4 Options Personnalisées  : Both sides have the same function. One time F4 will take you back to your personal options. Twice in a row will log you out of the program. Image F5 Recherche d'Appel  : Call search menu. You can search by car, address, suitable transport numbers or remarks and comments. You can also see all calls of the day and more by left-clicking on date/time and left-clicking on search. See also Call information  : In the call screen, F6 is used to send a call. You can also use enter twice. In some companies the F6 in the dispatch screen will open the accounts that the company they serve.  : When a customer calls back to find out where his cab is, the F7 key is used to generate a callback. The call will appear in the dispatch screen in yellow. When the customer uses the same address shortly after the first call for a second person, it is best to use the regular formula and specify that it is for another person.  : Canceling a call. When a customer calls back to cancel his cab request, the operator who presses F8 will send the call to the dispatcher's screen and will be in red meaning that it is cancelled and to notify the car by sending the cancellation in his tablet. *F9: priority call. The call can be sent to the dispatch screen as a priority call with different delays depending on the priority of the call and it will be green on the dispatch screen. You can also display the car display board with F9 if you are in the dispatch screen. Image F9 Appel Prioritaire  : This is used to activate the hook table via the dispatch screen when it is closed. It is also used in some companies to put a priority on a call using a table of predefined priorities. Ex. Reservations for such and such a place according to the company's contracts.  : It is used to change the screen either from call taking to dispatch or vice versa. Image F11 Message Véhicule  : Send a message to a specific driver. Is done on both screens. Image F12 Menu Options Image F12 Option de messages  : Drop down menu with 16 different options. You can find everything related to adapted transportation. For those who are with Moctel your infotel is there too. For those who work with access and Giro, your task manager is also there. There is also an option that is used during rush periods to send messages between employees to communicate information between them. Écran de réception des appels La réception des appels est l'outil avec lequel vous prendrez les appels. Il est très détaillé afin d'intégrer le maximum d'information possible. Si désiré, on peut également utilisé seulement une partie des cases. Vous verrez au fur et à mesure les cases obligatoires et celles qui sont complémentaires. Voici une capture d'écran de la page réception des appels. Fichier:Capture page réception des appels.png Au début de l'écran, l'entête, vous avez les informations de base que vous retrouverez des deux cotés c'est à dire du coté réception et répartition. Usager: nom de la personne qui travail sur le poste de travail poste: numéro du poste de travail. Nom de la cie: nom de votre compagnie. Date et heure: ce sont les dates et heures du système Fraxion général. Il est généralement en symbiose avec l'heure du poste de travail. 10 Dernières adresses: Lorsque qu'un client appel, le système enregistre l'adresse. Lorsque le client appelle régulièrement le système retiendra les 10 adresses les plus fréquentes que le client aura donné au téléphoniste. Ensuite vous avez la partie centrale. Date et heure: c'est l'heure que vous recevez l'appel et/ou que vous faites une réservation. # civique: le numéro de la porte de la maison ou du bâtiment. Rue: nom de la rue ou du commerce avec ou sans F2 ville: nom de la ville # app: numéro d'appartement Nb véhicule:(1) En règle général c'est un à moins que l'appel requiert plusieurs voitures lors d'un groupe où qu'on ramène un client et une voiture. Zonage: c'est les postes ou zones où le système va chercher une voiture afin de combler l'appel le plus rapidement possible. Destination: c'est l'endroit où le client va débarquer. Blocage: endroit où inscrire les voitures bloquées pour cette adresse. Modifier blocage: modifier les voitures bloqués. Note perm: note permanente où inscrire au dossier un commentaire qui sera toujours là et qu'on ne peux modifier à moins d'en avoir l'accès. Note admin: note administrative réservé à l'administration et/où ceux qui en ont l'accès. téléphone: il est impératif que le curseur soit au bout de la ligne du téléphone car advenant le cas contraire vous n'aurez pas accès aux coordonnées de la personne qui appelle. Que ce soit pour les adresses, les informations spécifiques au client ou certaines fonctions avancé pour ceux qui fonctionnent avec Moctel et Fraxion. Remarque: toute remarque relative au client, à l'adresse ou utile au chauffeur de façon temporaire s'inscrive dans la remarque à l'aide du répartiteur/téléphoniste. Vous pouvez inscrire plusieurs lignes, le chauffeur peut descendre dans le message pour tous lire. 1-Ces lignes sont obligatoire. Les autres sont facultatives. F1: Dans cette fonction la clé F1 peut servir à forcer une adresse. Exemple vous entrer une rue et le système ne la trouve pas vous pouvez faire F1 et cela fera en sorte que le curseur passera à la ligne ville. F2: fonction utilisé dans le cadre recherche rue, commerce ou attrait touristique.