Différences entre versions de « Fraxion dispatch »
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− | == | + | == Inbound Call Screen == |
− | + | The call reception is the tool with which you will take calls. It is very detailed in order to integrate the maximum of information possible. If desired, you can also use only some of the boxes. You will see as you go along the mandatory boxes and those that are complementary. Here is a screenshot of the page receiving calls. | |
[[Fichier:Capture page réception des appels.png|vignette]] | [[Fichier:Capture page réception des appels.png|vignette]] | ||
− | + | At the beginning of the screen, the header, you have the basic information that you will find on both sides, i.e. on the receiving and dispatching sides. | |
− | * | + | *User: name of the person who works on the workstation |
− | * | + | *Workstation: number of the workstation. |
− | * | + | *Company name: name of your company. |
− | *Date | + | *Date and time: these are the dates and times of the general Fraxion system. It is usually in symbiosis with the time of the workstation. |
− | *10 | + | *10 Last addresses: When a customer calls, the system records the address. When the customer calls regularly the system will remember the 10 most frequent addresses that the customer has given to the operator. |
− | + | Then you have the central part. | |
− | * Date | + | * Date and time: this is the time you receive the call and/or make a reservation. |
− | * | + | * Civic number: the number of the door of the house or building. |
− | * | + | * Street: name of the street or business with or without F2 |
− | * | + | * City: name of the city |
− | * # | + | * Apt #: apartment number |
− | * | + | * Number of vehicle:(1) Usually it is one unless the call requires several cars in a group where a customer and a car are brought back. |
− | * | + | * Zoning: it is the stations or zones where the system will look for a car in order to fill the call as soon as possible. |
− | * Destination: | + | * Destination: the place where the customer will be dropped off. |
− | * | + | * Blocking: where to register the cars blocked for this address. |
− | * | + | * Edit blocking: edit the blocked cars. |
− | * | + | * Perm note: permanent note where to enter a comment in the file that will always be there and that you can not change unless you have access to it. |
− | * | + | * Admin note: administrative note reserved for the administration and/or those who have access to it. |
− | * | + | * Phone: it is imperative that the cursor is at the end of the phone line because otherwise you will not have access to the coordinates of the person who calls. Whether it is for addresses, customer specific information or certain advanced functions for those who work with Moctel and Fraxion. |
− | * | + | * Note: any remark related to the customer, the address or useful to the driver in a temporary way is entered in the remark using the dispatcher/telephone operator. You can enter several lines, the driver can go down in the message to read them all. |
− | 1- | + | 1-These lines are mandatory. The others are optional. |
− | *F1: | + | *F1: In this function the key F1 can be used to force an address. Example you enter a street and the system does not find it you can do F1 and that will make the cursor go to the city line. |
+ | |||
+ | *F2: This function is used to search for a street, business or tourist attraction. | ||
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{{Palette Guides}} | {{Palette Guides}} | ||
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Version du 8 novembre 2021 à 12:59
Ce guide d'utilisation est un survol des différentes fonctionnalités du système de répartition de Fraxion. |
Start Fraxion DispatchTo start the software, click on the "Fractional Dispatch" icon, which is normally located on the desktop of the computer. If the icon does not appear on the desktop, you can find it in Windows Explorer: C:\Program Files (x86)\Repartition Fraxion.exe Right-click on the File Distribution Fraxion.exe and select "Pin to Taskbar. User AuthenticationYou can select the color of the dispatch screen that you prefer. Generally, blue is less tiring for the eyes. Users can be created in the User management module. This is also where users can change their passwords. Passwords can be composed of letters, numbers and are case sensitive. There is no minimum or maximum number of characters to form a password. Translated with www.DeepL.com/Translator (free version) The main menu is the first screen when a user enters their code. This menu can vary from user to user and from company to company, depending on the business sector or the company's needs. In the screenshot on the right, all cases are shown. Buttons can be added or removed, depending on the access allowed to users. Voir la page Gestion utilisateurs.
Call Distribution ScreenDescription of the elements
5.1 Colored dots. The colored dots inside the call indicate the status of the call.
: In the call screen it is used to force a manual call that the address is not in the database. In the dispatch screen it is used to see where a particular car is and the
and the status of its call. Is it in direction or call completed.
: Call Pickup Screen: Used to view the list of recent phone numbers, approximately the last 10. Dispatch: Used to view the details of a call waiting in the dispatch screen.
: Both sides have the same function. One time F4 will take you back to your personal options. Twice in a row will log you out of the program.
: Call search menu. You can search by car, address, suitable transport numbers or remarks and comments. You can also see all calls of the day and more by left-clicking on date/time and left-clicking on search. See also Call information
: This is used to activate the hook table via the dispatch screen when it is closed. It is also used in some companies to put a priority on a call using a table of predefined priorities. Ex. Reservations for such and such a place according to the company's contracts.
: Send a message to a specific driver. Is done on both screens.
: Drop down menu with 16 different options. You can find everything related to adapted transportation. For those who are with Moctel your infotel is there too. For those who work with access and Giro, your task manager is also there. There is also an option that is used during rush periods to send messages between employees to communicate information between them.
Inbound Call ScreenThe call reception is the tool with which you will take calls. It is very detailed in order to integrate the maximum of information possible. If desired, you can also use only some of the boxes. You will see as you go along the mandatory boxes and those that are complementary. Here is a screenshot of the page receiving calls. At the beginning of the screen, the header, you have the basic information that you will find on both sides, i.e. on the receiving and dispatching sides.
Then you have the central part.
1-These lines are mandatory. The others are optional.
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