Privacy Policy

1. Introduction

This Privacy Policy (hereinafter referred to as the "Policy") outlines the practices of Fraxion Communications Inc. (hereinafter referred to as "the Company," "we," "our," or "us") regarding the collection, use, disclosure, and retention of personal information in the course of our business activities in Canada.

We are committed to protecting the privacy of our clients, employees, and other individuals whose personal information we handle, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and applicable provincial laws. By visiting our websites and platforms, you implicitly accept this policy.

2. Scope of the Policy

This Policy applies to all activities of the Company within Canada, except in provinces where provincial privacy laws deemed substantially similar to PIPEDA apply, namely:

Alberta: Personal Information Protection Act (PIPA)
British Columbia: Personal Information Protection Act (PIPA)
Quebec: Act respecting the protection of personal information in the private sector

In these provinces, we comply with the applicable provincial laws.

3. Definitions

3.1. Personal Information: Any information about an identifiable individual, as defined by PIPEDA.

3.2. Consent: The voluntary agreement of an individual regarding the collection, use, and disclosure of their personal information.

3.3. Privacy Officer: The individual designated by the Company to ensure compliance with this Policy and applicable laws.

4. PIPEDA Principles

We adhere to the ten fair information principles outlined in PIPEDA:

4.1. Accountability

We are responsible for personal information under our control and have designated a Privacy Officer to ensure compliance with this Policy.

4.2. Identifying Purposes

We identify the purposes for which personal information is collected at or before the time of collection.

4.3. Consent

We obtain the informed consent of individuals for the collection, use, or disclosure of their personal information, except where otherwise permitted or required by law.

4.4. Limiting Collection

We limit the collection of personal information to what is necessary for the identified purposes.

4.5. Limiting Use, Disclosure, and Retention

Personal information is not used or disclosed for purposes other than those for which it was collected, except with the individual's consent or as required by law. We retain personal information only as long as necessary to fulfill the identified purposes.

4.6. Accuracy

We ensure that personal information is as accurate, complete, and up-to-date as necessary for the purposes for which it is used.

4.7. Safeguards

We protect personal information with appropriate security measures, taking into account the sensitivity of the information.

4.8. Openness

We make readily available to individuals specific information about our policies and practices relating to the management of personal information.

4.9. Individual Access

Upon request, we inform individuals of the existence, use, and disclosure of their personal information and provide access to that information.

4.10. Challenging Compliance

Individuals may challenge our compliance with the above principles by contacting our Privacy Officer.

5. Collection of Personal Information

5.1. Types of Information Collected

We may collect the following types of personal information:

First and last name
Mailing address
Email address
Telephone number
Payment information
Purchase history
Browsing information on our websites

5.2. Methods of Collection

We collect personal information through various means, including:

Online forms
Email or telephone correspondence
Interactions with our website
Business transactions

6. Use of Personal Information

We use personal information for the following purposes:

To provide our products and services
To process payments
To respond to customer inquiries
To improve our products, services, and website
To comply with our legal obligations

7. Disclosure of Personal Information

We may disclose personal information to third parties in the following circumstances:

Service providers acting on our behalf
Government authorities when required by law
In the context of a business transaction, subject to appropriate confidentiality agreements

8. Retention of Personal Information

We retain personal information only as long as necessary to fulfill the identified purposes or to comply with legal requirements.

9. Security Measures

We implement physical, administrative, and technical security measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

10. Access and Correction

Upon written request, we inform individuals of the existence, use, and disclosure of their personal information and provide access to that information. Individuals may also request the correction of inaccurate or incomplete information.

11. Cookies and Similar Technologies

Our website uses cookies to enhance user experience, analyze traffic, and personalize content. Users can configure their browser to refuse cookies or to be notified when a cookie is being sent.

12. International Transfers of Personal Information

In certain cases, personal information may be transferred outside of Canada. We ensure that such transfers comply with legal requirements and that appropriate protective measures are in place.

13. Changes to the Policy

We may modify this Policy from time to time. The date of the last update is indicated at the beginning of the Policy. We encourage you to review the Policy regularly to stay informed about how we protect your personal information.

14. Contact Information

For any questions, comments, or complaints regarding this Policy or our practices concerning personal information protection, please contact our Privacy Officer:

Fraxion communications Inc.
Privacy Officer
Address: 509 Papineau Street, Boisbriand, QC J7G 2B7
Telephone: +1 514 214-1444
Email: policy@fraxion.com
Update: June 6, 2025